Before booking on any of our courses, you must read the following terms and conditions.
If you have any queries, then please contact our Customer Services Team info@crowdsafety.org
Terms & Conditions for the provision of training courses
Introduction
These terms and conditions apply to any Course booking accepted by Imagine Corporation Ltd. For the avoidance of doubt, these terms shall apply from the time a booking is accepted by Imagine Corporation Ltd and such shall constitute the Agreement between the Parties.
Definitions
'Course(s)' means the relevant training course, service or activity provided by (or via) , either at Imagine Corporation Ltd premises or at other locations as specified by, or otherwise agreed in advance with Imagine Corporation Ltd.
'Customer' means the party that has booked a place on a Course for one or more Delegates.
“Data Privacy Laws” means all laws that relate to data protection, privacy, the use of information relating to individuals, and/or the information rights of individuals and all laws implementing them, in each case as may be replaced, extended or amended, including, without limitation, the UK General Data Protection Regulation (“UK GDPR”) (as amended), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003., and where applicable the General Data Protection Regulation ((EU) 2016/679).
“Data Processing Charter” means the data processing charter as detailed within clause 25 (Data Protection) of this Agreement, which may be amended from time to time.
'Delegate' means an individual who attends a Course
Imagine Corporation Ltd is the company which owns the brand CROWD SAFETY. Imagine Corporation Ltd (directly or indirectly) is the provider of training services under these terms and conditions.
'Party' shall mean a party to this Agreement, namely Imagine Corporation Ltd or the Customer, jointly referred to as the 'Parties'.
“Personal Data”, “Data Controller” or “Controller” “Data Subject” have the meanings given under the Data Protection Act 2018.
Imagine Corporation is Limited a company incorporated in England and Wales (registered no. 07868347).
Training
IMAGINE CORPORATION LTD will provide training in accordance with the Course booked by the Customer. The content of the Course will be as specified in the relevant Course material issued by IMAGINE CORPORATION LTD.
Course Bookings
Courses may be booked by the Customer online via www.crowdsafety.org Bookings will be provisional until payment has been received.
Course Location
The Course will be held as advertised for the relevant dates and locations at the time of booking.
Fees
The Course fee shall be that as published periodically by IMAGINE CORPORATION LTD on its website (www.crowdsafety.org). All fees are priced in local currency and exclude Taxes which are payable by the Customer at the prevailing rate.
Unless otherwise agreed or advertised, the fees for Courses delivered at include meals & non-alcoholic refreshments for the period between the Course start and Course end date.
Payment Terms
Payment can be made online at the time of booking or at a later date if a provisional booking has been made. If a Customer wishes to receive an invoice for payment, they are to advise Imagine Corporation Ltd at the time of enquiry or upon making the provisional booking. Invoices are to be paid within 7 days of the invoice date. Delegates who present themselves to IMAGINE CORPORATION LTD without payment of fees will not be allowed admission to a Course or to the onsite meals/refreshments.
Interest on outstanding sums shall become payable by the Customer at 8% above the Barclays Bank Base Rate applicable on the date of invoice.
Cancellation
The Customer may cancel a Course and receive a full refund of the Course fees by providing more than 60 calendar days’ written notice to info@crowdsafety.org prior to the Course commencement date. If written notice is provided between 60 – 30 calendar days prior to the Course commencement date, then a refund of 50% of the Course fees will apply. For any cancellation for which a written notice is received less than 30 calendar days prior to the Course commencement date no refund will be provided and the Customer will be liable for 100% of the Course fee.
Course Transfers & Booking Amendments
A Customer may request a transfer for its Delegate(s) to the same Course but on a different delivery date. Transfer requests must be issued in writing, email is acceptable, and the contact details are info@crowdsafety.org
The Customer will be liable for any uplift in fees as a consequence of transferring to an alternative Course where the Course fee is more than the fee for the original Course.
Upon receipt of a transfer request Imagine Corporation Ltd will confirm if a transfer is possible. Where a transfer request has been issued providing more than 60 calendar days’ notice prior to the date of the booked Course, and if accepted by Imagine Corporation Ltd, the Customer will be able to transfer at no charge.
Accepted transfer requests which are received within 60 – 30 calendar days or 29 – 7 calendar days prior to the date of the booked Course will attract administration charges of $100 and $200 respectively.
Any transfer request that is received with less than 7 calendar days’ notice prior to the date of the booked Course will be rejected and if the Customer confirms that the Delegate(s) will not attend the booked Course then the Course booking will be classed as cancelled and the provisions set out in these terms will apply.
Customers are limited to 1 transfer of an original Course booking and transfers must be performed within 12 months from the anticipated start date of the original Course.
For Courses not delivered at Imagine Corporation Ltd, transfers between Courses are not permitted and the provisions of these terms would apply.
Changes made to existing Course bookings (for example the substitution of a Delegate) will attract an administration charge of $100.
Delegates
Imagine Corporation Ltd reserves the right to withdraw any Delegate from the Course if in its reasonable opinion it considers that the Delegate is not suitable or fit to attend the Course.
Delegates will be required to comply with all relevant rules and regulations applicable to the Course.
IMAGINE CORPORATION LTD may, at its own discretion, expel any Delegate who by reason of disruptive behaviour or misconduct proves themselves to be unfit to complete the Course. Under these circumstances full Course fees will be payable.
Certificates
Unless otherwise specified by IMAGINE CORPORATION LTD, on successful completion of the Course, the Delegate may be awarded a certificate by IMAGINE CORPORATION LTD. The decision of IMAGINE CORPORATION LTD as to whether or not a Delegate has successfully completed the Course shall be final and conclusive.
Insurance
Imagine Corporation Ltd will arrange such third-party liability and indemnity insurance as it considers appropriate. Copies of the Insurance Certificates are held on Imagine Corporation Ltd premises.
Care and Skill
IMAGINE CORPORATION LTD will comply with all relevant health and safety legislation and will exercise reasonable care and skill in training Delegates and providing the Courses.
Liability and Indemnity
Although IMAGINE CORPORATION LTD will exercise reasonable care and take reasonable precautions, the Customer agrees to fully indemnify and hold harmless Imagine Corporation Ltd from and against all claims made in respect of personal injury (including injury, illness or disease resulting in death) and/or loss of or damage to any property other than to the extent such loss, damage or injury is due to, or arises from either the negligence of Imagine Corporation Ltd, its employees or contractors whilst in the performance of their duties, or as a result of fraudulent misrepresentation by Imagine Corporation Ltd.
To the maximum extent permissible under US law, the total aggregate liability of Imagine Corporation Ltd to the Customer or its Delegates shall not exceed the fees for the Course, whether for breach of this Agreement or in tort (including negligence), or for breach of statutory duty or otherwise arising in connection with the Course.
In no event will Imagine Corporation Ltd be liable to the Customer for economic loss and/or indirect or consequential loss or damage.
Imagine Corporation Ltd shall not be liable for any loss, damage, costs, fines or expenses or other liabilities, including such incurred by third parties, as a result of the Customers’ and/or the Delegates’ attendance at the course and/or their reliance or use of any outputs from the Course or materials delivered during the Course, including but not limited to reports, plans, procedures and training materials.
Termination
Either Party may forthwith terminate this Agreement by notice in writing if:
the other Party is in material breach of this Agreement and fails to remedy such breach within 14 days of written notice, save where the breach is irremediable, whereupon this Agreement may be terminated forthwith: or
the other Party goes into liquidation or is made bankrupt, a receiver is appointed over any of its assets or business, or an Administrator of the Customer is appointed, or it passes a resolution for voluntary liquidation (other than as part of a bone fide scheme of amalgamation or reconstruction).
Termination of this Agreement shall be without prejudice to any accrued rights or remedies to either Party.
Force Majeure
IMAGINE CORPORATION LTD shall not be liable for non-performance or delay in performance which is due to any cause beyond its reasonable control including (without limitation) inclement weather, fire, flood, industrial action, explosions, government regulations and orders and acts of God.
Intellectual Property
All intellectual property rights in the Course material shall vest in and remain with Imagine Corporation Ltd. Copies of any Course materials provided to the Customer and / or a Delegate(s) shall only be made with the prior written permission of IMAGINE CORPORATION LTD. Should IMAGINE CORPORATION LTD adapt or modify a Course to include any material provided by the Customer, the Customer warrants that any such material shall be provided with sufficient and appropriate intellectual property rights. Accordingly the Customer agrees to indemnify and hold harmless Imagine Corporation Ltd from any claims associated with (inter alia) the use, edification, replication and/or sub-licensing by Imagine Corporation Ltd of any such material
Confidentiality
The Customer shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the Customer by Imagine Corporation Ltd, its employees, agents, consultants or subcontractors and any other confidential information concerning IMAGINE CORPORATION LTD’s business or its products which the Customer may obtain.
Notices
All notices to IMAGINE CORPORATION LTD shall be in writing, in English and sent to Imagine Corporation Ltd at info@crowdsafety.org marked for the attention of the CEO of Imagine Corporation Ltd and to the Customer at such address as it may have given to IMAGINE CORPORATION LTD.
Remedies
Neither Party shall be deemed to have waived any rights or remedies unless its waiver is in writing and signed by a duly authorised officer of the Party making such a waiver.
Amendments
No amendments to this Agreement shall be valid unless they have been made in writing and executed by duly authorised officers of both Parties.
Severance
If any provision or part-provision of this Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this Clause shall not affect the validity and enforceability of the rest of this
Agreement
Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with US law and subject to the exclusive jurisdiction of the Courts of the United States unless the Parties agree to arbitration.
Entire Agreement
This is the entire Agreement between the Customer and Imagine Corporation Ltd as to the Course and all other agreements, understandings or representations not expressly included or referred to in this Agreement are hereby excluded.
Data Protection
The Customer agrees that IMAGINE CORPORATION LTD is permitted to hold personal information about Delegates as part of its personnel and business records and IMAGINE CORPORATION LTD may process such Personal Data as part of IMAGINE CORPORATION LTD’s role as Data Controller or data processor as the case may be, in accordance with the Data Privacy Laws.
Each Party shall comply with Data Privacy Laws and shall not by its act or omission cause the other Party to breach the Data Privacy Laws.
Each Party shall provide such assistance as is reasonably requested by the other Party in relation to either Party's obligations under Data Privacy Laws including but not limited to the any complaint, communication or data subject rights requests received.
Contracts (Rights of Third Parties) Act
The Parties do not intend any item of this Agreement should be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999, by any person who is not a party to this Agreement.
Last updated - 20th August 2024